Refund policy
REFUND AND RETURN POLICY
Effective Date: 09.01. 2026
Last Updated: 09.01. 2026
Thank you for shopping with Some Nerd Stuff, LLC (“Some Nerd Stuff,” “we,” “us,” or “our”). Because many of our products are handmade, made to order, personalized, custom, limited-run, or digital, our return and cancellation rules vary depending on the type of product and the stage of the order.
We generally do not accept returns or exchanges solely because of a change of mind, personal preference, or because a customer no longer wants an item.
This does not limit remedies that may be available when an item is damaged, defective, incorrect, materially different from what was ordered, affected by an error made by Some Nerd Stuff, cannot be fulfilled by us, or where a refund, replacement, cancellation, or other remedy is required by applicable law.
Custom and personalized products, digital products, damaged or incorrect orders, cancellations, and shipping-related issues are addressed separately below.
Please contact us before returning any product. Items returned to Some Nerd Stuff without first contacting us and receiving return instructions may not be accepted or eligible for a return, exchange, replacement, or refund except where otherwise required by applicable law.
To contact us regarding an order, email info@somenerdstuff.com and include your order number and enough information for us to understand the issue.
STANDARD PHYSICAL PRODUCTS AND CHANGE-OF-MIND RETURNS
Unless otherwise stated for a particular product or promotion, Some Nerd Stuff generally does not accept returns or exchanges of physical products solely because of a change of mind, personal preference, or because the customer no longer wants the item.
This includes situations where the product received matches the item and options selected when the order was placed but the customer later decides that they would prefer a different product, design, color, size, quantity, or other option.
This change-of-mind policy applies only when the product supplied by Some Nerd Stuff materially matches the customer's order and is not damaged, defective, incorrect, or otherwise affected by an error for which Some Nerd Stuff is responsible.
Issues involving damaged or defective products, incorrect or missing items, errors by Some Nerd Stuff, or products that materially differ from what was ordered are addressed separately below and are not treated as change-of-mind returns.
A request to cancel an order before it has been fulfilled is also different from a return after delivery and is governed by the cancellation provisions of this Policy.
DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS
If your order arrives damaged, defective, contains an incorrect item, is missing an item, or is otherwise affected by an error made by Some Nerd Stuff, please contact us as soon as reasonably possible at info@somenerdstuff.com and include your order number and a description of the issue.
We may request photographs, video, packaging information, shipping-label information, or other reasonable documentation that helps us evaluate the problem and determine an appropriate resolution.
Depending on the circumstances, the available resolution may include replacement of the affected item, correction of the order, reshipment of a missing item, repair where appropriate, a refund, or another reasonable remedy.
The appropriate remedy will depend on factors such as the nature of the issue, product availability, whether the item is custom or personalized, whether replacement is practical, and any rights or remedies required by applicable law.
We may provide return instructions if we need the affected product returned. Please do not return a damaged, defective, or incorrect product without first contacting us unless otherwise required by applicable law.
If Some Nerd Stuff determines that a return is necessary because the product was damaged, defective, incorrect, or affected by an error for which Some Nerd Stuff is responsible, we will provide appropriate return instructions and will not require you to bear reasonable return-shipping costs associated with correcting our error, except where otherwise permitted by applicable law.
If a package appears to have been damaged during shipping, please keep the product, packaging, shipping container, and shipping label until we tell you they are no longer needed, as this information may be necessary for us to evaluate the issue or submit a carrier claim.
CUSTOM AND PERSONALIZED ORDERS
Custom and personalized products are created specifically for the customer and generally cannot be returned, exchanged, or refunded solely because of a change of mind once custom work has begun, except where otherwise required by applicable law or provided elsewhere in this Policy.
Customer-Provided Information
Customers are responsible for providing complete and accurate personalization information, including names, spelling, dates, wording, sizes, images, artwork, design instructions, shipping information, and other requested details.
If Some Nerd Stuff produces an item according to the information supplied by the customer and, where applicable, the proof approved by the customer, we are generally not responsible for errors that originated in the customer-provided information.
This does not apply where Some Nerd Stuff fails to follow the information provided or approved by the customer or introduces an error during design, production, or fulfillment.
Proofs and Approval
Where a product includes our standard proof process, a proof will be provided by email after we receive the information needed to prepare it.
Customers are responsible for carefully reviewing the proof, including spelling, names, dates, wording, colors, placement, design details, and other personalization shown before approving it.
Approval should be provided in writing by email. Once approved, the approved proof becomes the production reference for the order.
If the finished product materially differs from the approved proof because of an error by Some Nerd Stuff, proof approval does not relieve us of responsibility for that error.
Revisions
For personalized products that include our standard proof process, the initial proof and up to two reasonable customer-requested revision rounds based on the original personalization or design request are included unless otherwise stated with the product or order.
Corrections required because Some Nerd Stuff failed to follow the original instructions or introduced an error do not count against the included revision rounds.
A substantial change to the original concept, product, artwork, specifications, or design direction may be treated as additional custom design work rather than a revision.
Requests for additional revisions beyond those included may require an additional charge. Any additional charge will be disclosed and agreed to before the additional work is performed.
Changes and Cancellations
Custom design and proof preparation constitute work performed specifically for the customer's order. Once custom work has begun, cancellation or a refund is not automatically available merely because physical production has not yet begun.
Requests to change or cancel a custom or personalized order will be considered based on the stage of the order, work already completed, costs already incurred, product status, this Policy, and applicable law.
Once a proof has been approved or physical production has begun, custom and personalized orders generally cannot be changed or cancelled because of a change of mind.
This does not limit any cancellation, refund, replacement, or other remedy that must be provided because Some Nerd Stuff cannot fulfill the order, materially fails to provide the ordered product, or where required by applicable law.
Customer Non-Response
When additional information or proof approval is required, production cannot proceed until we receive the required customer response.
We may make reasonable attempts to contact you using the information provided with your order. Failure to respond may delay production and delivery, and we may place the order on hold while awaiting the required information or approval.
Customer non-response does not, by itself, create an automatic right to a refund.
Processing estimates that depend on receiving customer information or approval may be extended by delays in receiving that information or approval, subject to applicable law.
DIGITAL PRODUCTS
Because digital products are delivered electronically and cannot be physically returned, purchases of digital products are generally final once the digital product has been delivered or made available for access or download.
We generally do not provide refunds for digital products solely because of a change of mind, personal preference, failure to read the product description, or because the customer no longer wants or needs the product.
This does not limit remedies that may be available where:
- the customer was charged more than once for the same purchase because of a duplicate transaction;
- the purchased digital product was not delivered or the customer cannot access the product because of a technical or delivery problem within Some Nerd Stuff's reasonable control;
- the file or digital product is materially defective, corrupted, incomplete, or materially different from the product purchased;
- Some Nerd Stuff is unable to provide the purchased digital product; or
- a refund or other remedy is required by applicable law.
If you experience a problem accessing or downloading a digital product, please contact us at info@somenerdstuff.com and include your order number and a description of the issue. Where appropriate, we may first attempt to resolve the issue by resending a download or access link, replacing a defective file, correcting access, or providing another reasonable technical solution.
If the issue cannot reasonably be corrected, we may provide a refund or another appropriate remedy depending on the circumstances and applicable law.
Any license rights associated with a digital product remain subject to the applicable license terms described in our Terms of Use or provided with the product.
ORDER CANCELLATIONS, UNFULFILLABLE ORDERS, AND SHIPPING DELAYS
Some Nerd Stuff may cancel or decline an order where reasonably necessary, including because of product unavailability, pricing or listing errors, suspected fraud or unauthorized activity, inability to obtain required customer information, inability to complete a custom request, production limitations, or other circumstances that prevent us from fulfilling the order as placed.
If Some Nerd Stuff cancels an order that has already been paid and we are not providing the purchased product or Service, we will issue the refund required for the cancelled portion of the order in accordance with this Policy and applicable law.
If we become aware that merchandise cannot be shipped within the time originally represented or within another time required by applicable law, we will provide any delay notice, revised shipping information, cancellation option, or refund option required by applicable law.
Where applicable law requires the customer's consent to a shipping delay and the required consent is not obtained, or where the customer properly chooses to cancel because of the delay, we will cancel the affected merchandise and provide the required refund.
Where a shipping-delay cancellation requires a full refund for unshipped merchandise, the refund will include applicable amounts paid for the unshipped merchandise and associated shipping, handling, or other order charges to the extent required by law.
Delays caused by a customer's failure to provide required information, personalization details, proof approval, or other requested input may affect production or shipping timing and are addressed in the Custom and Personalized Orders section of this Policy.
Customer-provided event dates, travel dates, birthdays, holidays, vacations, cruises, weddings, or similar dates do not create a guaranteed production, shipping, or delivery deadline unless Some Nerd Stuff expressly agrees to a specific guaranteed date in writing.
SHIPPING ADDRESSES, RETURNED PACKAGES, AND DELIVERY ISSUES
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order and for reviewing the address before submitting the order.
If you discover an error in your shipping address, please contact us as soon as possible at info@somenerdstuff.com. We will make reasonable efforts to update the address if the order has not yet been shipped, but we cannot guarantee that an address can be changed once fulfillment or shipping has begun.
If Some Nerd Stuff ships an order to the address correctly provided by the customer and the order is delayed, returned, misdelivered, or otherwise affected because the customer provided an incorrect or incomplete address, Some Nerd Stuff is generally not responsible for replacing or refunding the order solely because of that address error, except where otherwise required by applicable law.
If Some Nerd Stuff ships an order to an address different from the address correctly provided by the customer because of an error made by Some Nerd Stuff, we will work with the customer to provide an appropriate resolution.
Packages Returned to Some Nerd Stuff
If a package is returned to us because of an incorrect or incomplete customer-provided address, failure to accept or collect the package, or another delivery issue not caused by Some Nerd Stuff, we may contact you to determine whether reshipment is possible.
Additional shipping charges may apply before an order is reshipped where the original delivery problem resulted from customer-provided information or circumstances outside Some Nerd Stuff's control. Any additional charge will be disclosed before reshipment.
A returned package does not automatically create a right to a refund, particularly for custom, personalized, made-to-order, or digital products. Any refund or other resolution will depend on the product, circumstances, costs already incurred, this Policy, and applicable law.
Lost, Misdelivered, or Marked-Delivered Packages
If tracking indicates that a package is lost, misdelivered, or delivered but you have not received it, please contact us so that we can review the available tracking information and determine appropriate next steps.
We may ask you to confirm the shipping address, check with household members or others who may have accepted the package, check the surrounding delivery area, or cooperate with a reasonable carrier inquiry or claim where appropriate.
A carrier's delivery scan or tracking information may be considered as part of our review, but we will evaluate delivery issues based on the circumstances rather than treating tracking information as the sole factor in every case.
Depending on the circumstances, resolution may involve a carrier investigation, replacement, reshipment, refund, or another appropriate remedy.
Nothing in this section limits rights or remedies that must be provided under applicable law.
RETURN SHIPPING, REFUND METHOD, AND PROCESSING
If Some Nerd Stuff authorizes or requires a return, we will provide return instructions appropriate to the circumstances.
Returns Caused by a Some Nerd Stuff Error. If a return is required because an item was damaged, defective, incorrect, or otherwise affected by an error for which Some Nerd Stuff is responsible, we will not require the customer to bear reasonable return-shipping costs associated with correcting that issue.
Returns or Reshipments Caused by Customer Information or Other Customer-Responsible Circumstances. Where additional shipping or return costs result from an incorrect or incomplete customer-provided address, a customer-requested change, failure to accept or collect a shipment, or another circumstance for which the customer is responsible, the customer may be responsible for reasonable additional shipping costs where permitted by applicable law. Any additional charge will be disclosed before it is incurred.
Unauthorized Returns. Please do not send products back to Some Nerd Stuff without first contacting us and receiving return instructions. Products returned without authorization may not be accepted or may delay our ability to evaluate the issue, except where applicable law provides otherwise.
Refund Method. Approved refunds will generally be issued to the original payment method used for the purchase, subject to the capabilities of the applicable payment provider and applicable law. Where permitted, store credit or another agreed remedy may be offered or used when appropriate, but it will not replace a refund that must be provided to the original payment method or in another manner required by applicable law.
Refund Processing. Once a refund is approved, Some Nerd Stuff will initiate the refund within the period required by applicable law. After a refund has been submitted to the applicable payment provider, additional processing time may be required before the funds appear in your account. The timing may vary depending on the payment method, bank, card issuer, or other financial institution.
If an approved refund does not appear after the expected processing period, please contact us so that we can review the available refund information. Where available, we may provide transaction or reference information that can assist you or your financial institution in tracing the refund.
Where applicable law requires a refund to be provided within a particular period or by a particular method, we will process the refund in accordance with that requirement.
HANDMADE PRODUCTS AND NATURAL VARIATIONS
Many Some Nerd Stuff products are handmade, hand-finished, made in small batches, or created using processes that may result in minor variations from one item to another.
Reasonable variations in details such as color, pattern placement, texture, shape, finish, surface characteristics, positioning of handmade elements, or other minor characteristics may occur and are part of the nature of handmade products.
Product photographs and mockups are intended to reasonably represent the product, but screen settings, materials, handmade processes, and individual production may result in minor differences between the product shown and the product received.
Minor handmade variations that do not materially affect the product's appearance, intended use, functionality, or the specifications represented in the product listing are generally not considered defects.
This provision does not apply where a product is damaged, materially defective, materially different from the product ordered or represented, incorrectly personalized because of an error by Some Nerd Stuff, or otherwise affected by an issue for which Some Nerd Stuff is responsible.
If you are unsure whether an issue is a normal handmade variation or a defect, please contact us at info@somenerdstuff.com with your order number and photographs of the item so that we can review it.
SALE, PROMOTIONAL, AND DISCOUNTED ITEMS
Products purchased during a sale, promotion, discount event, or with a promotional code are generally subject to the same return, refund, cancellation, and remedy rules described in this Policy unless the applicable promotion or product listing expressly states additional terms that are permitted by applicable law.
A reduced price or promotional discount does not eliminate remedies that may otherwise be available for a damaged, defective, incorrect, materially misrepresented, or unfulfilled order, or for an error made by Some Nerd Stuff.
If a promotion expressly identifies an item or category as final sale, clearance, discontinued, sample, imperfect, or otherwise subject to special return restrictions, those restrictions will be disclosed before purchase and will apply to the extent permitted by applicable law.
Promotional discounts, coupon codes, or sale prices generally will not be applied retroactively to purchases completed before the applicable promotion began unless Some Nerd Stuff expressly states otherwise.
If a refund is approved for an item purchased at a discounted price, the refund will generally be based on the amount actually paid for the affected item, subject to applicable law and any adjustments reasonably necessary to account for discounts applied across multiple items in an order.
ORIGINAL SHIPPING CHARGES AND OTHER ORDER COSTS
Whether original shipping or delivery charges are refundable depends on the reason for the refund and the circumstances of the order.
If a refund is provided because Some Nerd Stuff made an error, sent an incorrect or materially defective product, or is unable to fulfill the affected order, we will refund applicable amounts associated with the affected order, including original standard shipping charges where appropriate or required by applicable law.
Where a refund, cancellation, return, or reshipment results from customer-provided information, a customer-requested change, an approved exception to our change-of-mind policy, or another circumstance for which Some Nerd Stuff is not responsible, original shipping charges that have already been incurred are generally not refundable, except where otherwise required by applicable law.
If only part of an order is refunded, any adjustment to shipping charges will depend on the circumstances of the order, the items affected, the shipping charges actually incurred, and applicable law.
Any additional amount that Some Nerd Stuff proposes to charge in connection with a reshipment, customer-requested change, or similar customer-responsible circumstance will be disclosed before that additional charge is incurred.
EXCEPTIONS, MANDATORY RIGHTS, AND CONTACT
Nothing in this Refund and Return Policy is intended to limit, waive, or exclude any refund, cancellation, replacement, repair, return, or other remedy that cannot lawfully be limited, waived, or excluded under applicable law.
Where applicable law provides rights or remedies that differ from this Policy, the applicable legal requirements will control to the extent required.
Some products, Services, promotions, custom projects, or special orders may be subject to additional written terms disclosed before purchase. If those additional terms conflict with this Policy, they will apply only to the extent permitted by applicable law.
If you have questions about this Policy or need help with an order, please contact:
Some Nerd Stuff, LLC
Email: info@somenerdstuff.com
Phone: (386) 322-6456
Please include your order number and enough information for us to understand the issue when contacting us about an order.